Researcher · Founder · Executive
Nikola Mrkšić
PolyAICo-founder and CEO
Mrkšić helped bring conversational AI from research into customer-service phone calls through PolyAI. He co-authored Neural Belief Tracker, which helps assistants keep track of what users want as a conversation unfolds. Earlier, he was the first hire at VocalIQ, the voice-AI startup acquired by Apple.
Apple
University of CambridgeCitation Trend
Total citations to scholarly work, including research papers, technical reports, books and theses, as recorded by Google Scholar. Each point is a dated snapshot.
citations7,692As of Oct 20, '26
citations+141Since last snapshot, Jun 15, '26
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Reviewed August 22, 2026 · Checked for accuracy and new information.